Publicaciones(1.628 resultados)
LAGO, A., MOSCOSO, P., MENCHERO, I. (2006). Impact of customer satisfaction, loyalty, and recommendation in the Spanish service sector. In Kepa Mendibil, Alina Shamsuddin (Eds.), Moving up the value chain. Vol 2: Operations management - Innovation and product development - Sustainability - Service operations - Performance management (pp. 877 - 886). Glasgow: Strathclyde University Press.
VELAMURI, R., SOSNA, M. (2006). European entrepreneurship: From deterministic government policy to market experimentation. In Christian Scholz, Joachim Zentes (Eds.), Strategic management. New rules for old Europe (pp. 83 - 119). Wiesbaden: Gabler.