Publications(426 results)
LAGO, A., MOSCOSO, P., CASTRO, M. (2008). A framework for assessing the impacts of customer contributions in service delivery. Proceedings of the 3rd P&OM World Conference. August 5-8, 2008, Tokyo (pp. 2002 - 2016). Tokyo, Japan:
LOCH, C. (2008). Behavioral operations. 3rd Operations Management Winter Conference. Chamonix:
LOCH, C. (2007). Behavioral operations. INFORMS Annual Conference 2007. Seattle:
ROCHA E OLIVEIRA, P. (2007). Managing customer experiences: Perspectives on the temporal aspects of service encounters. San Francisco, California, USA.