Paulo
Rocha e Oliveira
Senior Lecturer of Marketing and Operations, Information and Technology
鈥⒙燩h.D. in Management, Massachusetts Institute of Technology
鈥⒙燗.B. in Mathematics, Princeton University
Paulo Rocha e Oliveira is part time Senior Lecturer in the Marketing and Operations, Information and Technology Departments. He holds an A.B. in Mathematics from Princeton University and a Ph.D. in Management from the Massachusetts Institute of Technology.
His main area of expertise is the management and marketing of services, with a focus on tourism-related services. His latest research focuses on the management of issues at the marketing and operations interface, which include the management of waiting time, service quality, customization strategies and dynamic pricing policies.
His research has been presented at international conferences such as Frontiers in Services, INFORMS and Marketing Science and has been accepted for publication in journals such as Manufacturing and Service Operations Management and Journal of Air Transport Management.
Areas of interest.
鈥� Management of services
鈥� Marketing/Operations interface
鈥� Pricing policies
鈥� E-service and customization