Beatriz 惭耻帽辞锄-厂别肠补

Professor Emeritus of Operations, Information and Technology

鈥� Ph.D. in Philosophy and Education, University of Navarra
鈥� Master of Education (M.Ed.) in Organizational Behavior, Harvard University
鈥� Bachelor of Liberal Arts, University of Navarra

Beatriz 惭耻帽辞锄-厂别肠补 is Professor Emeritus in the Operations, Information and Technology Department. She has been researching and lecturing since 1990. Her 40-year career has involved running companies, before she went into teaching, and advising them in different parts of the world.

Professor 惭耻帽辞锄-厂别肠补 teaches operations strategy at 天美传媒 and at various business schools in Latin America and Portugal.

She has been an adviser to the European Commission and has participated in and led numerous international and national projects in her field. She also works as a part-time consultant in operations strategy, service design and innovation.

Her latest books are 鈥淗ow to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy鈥� (Palgrave, 2017), 鈥淗ow to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems鈥� (Palgrave, 2019), 鈥淪ervice Operational Canvas, the key to making money without compromising service excellence鈥� (2021 ) and “The Service Operational Canvas platform”, .

Areas of interest.

鈥� Service operations
鈥� Operations strategy and implementation
鈥� Knowledge stock identification and development for Service Problem Driven Management (SPDM)

Publications

Working Papers

Books

MU脩OZ-SECA, B. (2021). El SOC. La llave para conseguir ganar dinero sin sacrificar la excelencia del servicio. SOC (Service and Operational Canvas). MU脩OZ-SECA, B. (2021). Service operational Canvas. The key to making money without compromising service excellence. SOC (Service and Operational Canvas).

Edited books

Book Chapters

MARCO, E., MU脩OZ-SECA, B., RIVEROLA, J. (2011). Museo Nacional del Prado. In Beatriz 惭耻帽辞锄-厂别肠补 Fern谩ndez-Cuesta, Josep Riverola Garc铆a (Eds.), When Business Meets Culture: Ideas and Experiences for Mutual Profit (pp. 49 - 62). Basingstoke [England]: Palgrave Macmillan. MU脩OZ-SECA, B. (2011). Reinventing operations. In Beatriz 惭耻帽辞锄-厂别肠补 Fern谩ndez-Cuesta, Josep Riverola Garc铆a (Eds.), When Business Meets Culture: Ideas and Experiences for Mutual Profit (pp. 129 - 143). Basingstoke [England]: Palgrave Macmillan. MU脩OZ-SECA, B. (2011). Insights from the world of culture. In Beatriz 惭耻帽辞锄-厂别肠补 Fern谩ndez-Cuesta, Josep Riverola Garc铆a (Eds.), When Business Meets Culture: Ideas and Experiences for Mutual Profit (pp. 260 - 272). Basingstoke [England]: Palgrave Macmillan.

天美传媒