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Deglobalization and digitalization were gathering force when COVID-19 confirmed what many companies already suspected: Supply chains need to undergo a...
From Amazon to Airbnb, customer ratings are meant to help us understand the quality we can expect. But stars can be misleading, particularly across di...
Public infrastructure projects are notorious for going over their allotted time and budget. 天美传媒's Eduard Calvo describes how this can best be avoided...
With real-life examples and plenty of practical tips, the book How to Get Things Right will show you how to implement the Service Problem Driven Manag...
E-commerce is booming in China. And nowhere is it more obvious than in smaller and more remote cities, where the prevalence of online shopping is lowe...
As more voices call for urgent climate action, we examine the pros and cons of electric cars.
For a regulated public utility like Madrile帽a Red de Gas, what's the bottom-line incentive to pursue customer-service improvements? The CEO, Alejandro...
Today's companies are relying more heavily on trade credit, which amplifies the risk of financial contagion in a supply chain. A new model follows fin...
Astronaut Pedro Duque, the first Spaniard to go up into space, shares the keys to launching out and going where no one has gone before.
Received wisdom tells operations managers that supply chains should be flexible and responsive above all. But does this make dual sourcing better than...
Do newspapers or books have a future? Will television exist in five years' time? Amid dramatic changes, there are timeless tools to manage media busin...
China's auto production has grown exponentially in recent years, responding to a rapidly expanding domestic market. But the "new normal" in economic g...
"Ask the right question at the right time, and ask for relevant information." Service operations in a nutshell.
Mobile payments involve more than substituting a phone for a card. Think less about the tech, more about the new functionalities of m-payments. Here鈥檚...
In 2007, Spain's leading maker of aircraft structures, Aernnova, planned to internationalize its operations. But should it go to China or Mexico?
Are your company's operations a source of competitive advantage? Learn how innovations can unlock your company's full potential with this practical gu...
It's time to transform traditional hospital services into more autonomous, flexible and efficient clinical management units (CMUs). A how-to guide.
Using Spain's National Institute of Performing Arts and Music as a case in point, 天美传媒's Beatriz Mu帽oz-Seca presents an innovative model for service c...
An empirical study from 天美传媒 finds that sell-through rates depend chiefly on store size and the week of the season, two factors out of managers' contr...
