Stories
The Importance of Listening to Your Audience
New York Times CEO Mark Thompson on great journalism and successful politicians
June 8, 2017

The ability to listen and respond to your audience may be the secret to enduring success in two sectors so often at odds of late: politics and journalism.
That according to Mark Thompson, CEO of The New York Times, who spoke on the this week, discussing how the paper is adapting to the changing political and cultural landscape of 2017 and sharing his insights into the shifting language of politics.
Same Quality, New Approach
The question of what great journalism consists of is changing, Thompson says, as 140-character tweets begin to take center stage over traditional forms of journalism. Such changes require a re-evaluation of traditional industry processes, including the -brilliant but extreme- process of editing at theTimes.
Even as such processes are reconfigured, Thompson is confident that the quality of serious journalism will not falter. 鈥淥ur current leadership in the newsroom are more committed to doing the right thing than at any point in the great history of the Times,鈥� he says.
With this shift away from traditional processes comes an increased focus on the voice of the reporter. In the past, the Times consciously homogenized its voice, but in recent years the paper has realized that audiences connect more to individual reporters and pivoted its strategy.
The success of The Daily, a daily podcast from The New York Times hosted by Michael Barbaro, is a case in point. Engaging with an individual reporter鈥檚 voice and reaction adds texture to print journalism, Thompson says. 鈥淲hat it is to sound like TheNew York Times is different now than it was 20 years ago,鈥� Thompson says. 鈥淏ut it many ways it is better 鈥� richer, deeper, and more real.鈥�
Listening Is Key
In both journalism and politics, listening is key, Thompson says. Readers, Thompson says, have an emotional and intellectual relationship with the news publications they read.
The 罢颈尘别蝉鈥� decision to launch The Morning Briefing, a digestible summary of important news stories that readers can access on their smartphones as soon as they wake up, is an example of an effort to incorporate news into the fabric of peoples鈥� daily routines.
As it is in journalism, so it goes in politics. 鈥淚n those big, noisy rallies, you could see Trump experimenting, listening, learning and adapting 鈥� and getting closer to his audience,鈥� Thompson says.
Hillary Clinton had a brilliant command of logic or logos, but struggled to cut through to the emotions of her audiences. Trump very clearly used language to target his audience鈥檚 pathos and ethos, Thompson says.
Short and Simple Wins the Race
The short, compressed words and phrases that Trump uses to connect with his audiences may seem like a new phenomenon. But according to Thompson, language of this sort has been used by leaders for centuries.
Thompson refers to this type of language as 鈥減arataxis鈥�. While Trump鈥檚 ability to present this language on a platform like Twitter is new to the 21st century, the impulse itself dates as far back as Julius Caesar, known for pronouncements such as: Veni, vidi, vici. (I came, I saw, I conquered.)
The reason for its success in today鈥檚 political and cultural climate, Thompson says, is that the language of mainstream politics is no longer working. 鈥淢any people simply do not believe what the mainstream politicians are saying anymore.鈥�
Reinventing Our Rhetoric
This is not to say that this type of blunt, often logic-less language is inevitable. Rather, Thompson believes that we can solve this crisis of trust by re-invigorating serious political discourse.
He cites Lin Manuel Miranda鈥檚 hit musical Hamilton and hip-hop more generally as an innovative form of political discourse 鈥� one that successfully pairs meaningful content with profound emotion.
Thoughts for the Future 聽
Moving forward, it is more important than ever to listen to our counterparts 鈥� whether that be publications to their readers, politicians to their audiences, or individuals to their ideological opponents. This applies not only to journalism and politics, but also to the debate surrounding politically correct speech.
鈥淭he idea that we can stamp out racism by never allowing racist speech is a demonstrably failed plan,鈥� Thompson says. 鈥淗aving the courage to talk out loud and to debate for what we believe in is a better path.鈥�
In the end, rhetoric is not about shouting, nor is it necessarily about compromise. Rhetoric is about opening your ears and listening to the other side, he says.