Publications(1.678 results)
CANALS, J. (2006). Strategic and organizational challenges in European banking. In Morten Balling, Frank Lierman, Andy Mullineux (Eds.), Competition and profitability in European financial services (pp. 8 - 21). Abingdon, Oxon: Routledge.
LAGO, A., MOSCOSO, P., MENCHERO, I. (2006). Impact of customer satisfaction, loyalty, and recommendation in the Spanish service sector. In Kepa Mendibil, Alina Shamsuddin (Eds.), Moving up the value chain. Vol 2: Operations management - Innovation and product development - Sustainability - Service operations - Performance management (pp. 877 - 886). Glasgow: Strathclyde University Press.