Publications(446 results)
LAGO, A., MOSCOSO, P., CASTRO, M. (2008). A framework for assessing the impacts of customer contributions in service delivery. Proceedings of the 3rd P&OM World Conference. August 5-8, 2008, Tokyo (pp. 2002 - 2016). Tokyo, Japan:
GALLO, M. 脕. (2008). Power as service in family business. In Josep T脿pies y John L. Ward (Ed.), Family values and value creation. The fostering of enduring values within family-owned businesses (pp. 55 - 70). Basingstoke [England]: Palgrave Macmillan.
ROCHA E OLIVEIRA, P. (2007). Managing customer experiences: Perspectives on the temporal aspects of service encounters. San Francisco, California, USA.