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ZOTT, C., PEETERS, C. (2020). Aparkalo (A), (B), (C) - Teaching Note. 天美传媒, ET-54-E. BECCARINI, I., BEUNZA, D., FERRARO, F., HOEPNER, A. (2020). Productive conflict. Deliberative interaction and disagreement in shareholder engagement. BAKER, W. (2020). How kindness culture can elevate your business. 天美传媒 Insight (155), pp. 62 - 67. 天美传媒 INSIGHT (2020). Handling Feedback. CALDART, A., RICART, J. E., CARRERA, A. (2020). General Management in Latin and Ibero-American organizations. Abingdon, Oxon: Routledge.