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"Ask the right question at the right time, and ask for relevant information." Service operations in a nutshell.
Expert advice? Research shows banks are more likely to fail if their boards were dominated by directors who were experts in banking. Risky decisions a...
Clients' needs are shifting, as are the ways they approach and evaluate products and services. Given this transformation, shouldn't sales teams change...
Download 天美传媒 Insight magazine (Issue 31, Q4 2016) on the future of work.
Will a robot take your job? Despite fears that automation may be putting millions of jobs at risk, companies can prepare for technological change.
Don't invest in gold because you think the price will go up; invest to diversify and boost your portfolio when stocks and bonds are losing value.
The annual ranking: Switzerland, Singapore and the United States are the world's most competitive countries. Meanwhile, openness to foreign trade and ...
A 2016 survey takes the pulse of executives in France, Germany, Italy, Spain and the United Kingdom as they plan for their e-commerce initiatives, wit...
天美传媒's Entrepreneurship and Innovation Center (EIC) offers ideas on how to strengthen the social-entrepreneurship ecosystem in the Latin America
It might seem foolhardy to take on organized crime, even more so while also treating patients with mental illness. But for an unusual social enterpris...
How to get off to a good start in a new role? Incomplete information, a lack of maturity, and a poor handling of a situation are the main pitfalls exe...
In Africa and Latin America, paying bribes is associated with lower levels of investment, stunting longer term growth prospects for companies.
Greed and recklessness were instrumental in provoking the 2007-08 global financial crisis. Society at large must shoulder some of the blame to prevent...
Around the globe, family firms tend to be more conservative and take a longer view. New research by 天美传媒's Pascual Berrone and co-authors puts this be...
Fintech, regulation, Brexit. The banking industry faces uncertainty. The best way forward may be carefully coordinated regulation and competition poli...
Taking on a new management position can create certain doubts and insecurities. A clash between expectations and reality is almost inevitable 鈥� but it...
Inditex, owner of Zara, is the tip of the iceberg of Spanish expansion overseas. Smaller businesses already make a third of their sales in foreign mar...
"Here's your receipt and your coupons." Card-carrying shoppers often get coupons in exchange for their data. But are these offers actually ringing up ...
In globalization, recognizing local biases and regional differences can help unlock strategic opportunities for companies at home as well as abroad.
Transportation is crucial for cities on the move, but rapid urban growth is multiplying challenges and driving up emissions along the way. How can urb...
