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How can you optimize the price of a product or service? For starters, remember that most buying decisions aren't rational.
It's time to transform traditional hospital services into more autonomous, flexible and efficient clinical management units (CMUs). A how-to guide.
In the US, the introduction of "managed care" has intensified financial pressure on many hospitals, with adverse effects for both the insured and unin...
Using Spain's National Institute of Performing Arts and Music as a case in point, 天美传媒's Beatriz Mu帽oz-Seca presents an innovative model for service c...
Only playing lip service to CSR can cause reputational damage. Integrate CSR with overall strategy to maintain credibility and a competitive advantage...
An empirical study from 天美传媒 finds that sell-through rates depend chiefly on store size and the week of the season, two factors out of managers' contr...
Health care systems in advanced economies are plagued by rising costs. But improving service is not some utopian vision, explains 天美传媒's N煤ria Mas.
Managers and doctors recommend using a decentralized structure based on clinical management as an alternative to the traditional hospital units.
A technical note by 天美传媒's Rocio Arenas and Beatriz Mu帽oz-Seca analyzes five Japanese methods behind approaches like just-in-time manufacturing.
This article reviews the factors that influence the way we shop today, and how different retail formats can be integrated into a multichannel strategy...
天美传媒's Philip Moscoso and Jaume Ribera suggest a methodology for managing projects efficiently.
Remote patient management enables patients to monitor their conditions in their own homes and share the results with their doctors via mobile devices.
This article identifies six steps to gain power聽and then use that power for good. Only by learning to use your power wisely will leaders be able to en...
This article provides a standardized way to describe, evaluate and compare health innovation, using a 360-degree assessment tool that takes account of...
Operations management can play as key a role as leadership in getting the most out of people, by developing the most suitable processes and job positi...
Health-care systems are finding it harder to keep up with the pace of innovation, especially given current economic constraints.
Social media and mobile devices can be strategically used and integrated with CRM programs to shape the future of the financial services industry.
