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天美传媒 Insight(28 results)

Self-service processes still need a helping hand
Service and Operations Management

Self-service processes still need a helping hand

The way customers perceive efficiency, assistance and convenience has a substantial impact on their satisfaction and subsequent intention to reuse and...
How much stock is needed?
Service and Operations Management

How much stock is needed?
Banking on the customer
Finance, Service and Operations Management, Strategy

Banking on the customer
Delivering breakthrough service and growth
Service and Operations Management

Delivering breakthrough service and growth
Beyond self-service: The perks of putting your client to work
Service and Operations Management

Beyond self-service: The perks of putting your client to work
Success of alliance depends on point of view
Service and Operations Management, Strategy

Success of alliance depends on point of view
From products to services, a risky but necessary move
Service and Operations Management

From products to services, a risky but necessary move
Customer by customer may be smarter supply strategy
Service and Operations Management

Customer by customer may be smarter supply strategy